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FAQs

FAQs

Who owns AussieHost.com?

AussieHost.com is owned by renowned webhost Robert Walker (aka Aussie Bob), who has 16 years of experience in the hosting industry.

When did AussieHost.com commence operations?

AussieHost.com officially commenced operations on the 20th of June 2007.

How many websites does AussieHost.com host?

At present we´re hosting around 10,000+ domains for clients from all over Australia.

What type of servers will my sites be hosted on?

Intel® Xeon E3-1225V2 3.20 GHz,
16GB DDR3 High Performance RAM,
4 x 500GB Enterprise grade SATA drives
Hardware RAID 10 for excellent redundancy and I/O disk speeds

Where are AussieHost.com's servers located?

AussieHost.com servers are located just outside of the Sydney CBD, close enough for very high speed connections, but being far enough away to limit exposure to infrastructure attacks or disasters in the CBD. The datacentre we utilise features N+1 connectivity, eco friendly power and raised floor cooling with hot air extraction.

Will AussieHost.com move my sites over from my existing host for free?

Yes, as long as your existing host uses cpanel. If your existing host does not use cpanel, we cannot migrate your domains across to the AussieHost.com server, and you will need to do this yourself.

How can I pay for my AussieHost.com account?

We accept credit cards, PayPal, cheques, money orders and bank transfers. We are flexible with payment options. You can change to any payment option, throughout the life of your AussieHost.com account.

Does AussieHost.com allow adult or pornographic sites on their servers?

Strictly no pornographic material is allowed on AussieHost.com servers. Asked why, my answer is I don´t want to look my children in the eye and tell them that Daddy makes money from porn.

Can I register domain names from AussieHost.com?

Yes, you can register domains here - https://aussiehost.partnerconsole.net/

How long does it take to establish an account?

New account welcome emails are dispatched within 1 hour of the order coming in, during Australian business hours. Most times they´re dispatched within minutes, but please allow 1 hour to receive your AussieHost.com welcome email with your account login information.

Is there a money back guarantee?

Yes, AussieHost.com offers a no risk no hassles industry leading 30 day money back guarantee, less processing charges, if you´re not completely satisfied. Your satisfaction is our obsession and we´re quite prepared to put our money where our mouth is!

How do I get technical or billing support?

Here is our Support Procedure.

Can I have SSH enabled?

Yes, upon request.

Does AussieHost.com provide Windows hosting?

No, we do not provide windows hosting services, as in .NET, .ASP, whereas Linux based hosting provides MySQL and PHP. We provide Linux based hosting. Linux hosting dominates the hosting industry with approximately 99% of hosting plans worldwide using Linux.

If you have further sales questions, please contact us at sales@aussiehost.com and we will get back to you asap.